Chief Customer Officer, MONOPRIX
Business theme mentor : Agile Customer Experience
“At Monoprix, we are looking to make the life of our client living in cities easier through an agile customer experience which minimizes the challenges while creating a great shopping experience. This experience must be as qualitative for our in store customers as for our online customers.”
Pierre-Marie Desbazeille joined Monoprix in 2016. He is now the Customer Marketing Director, after working as E-Commerce Director. Pierre-Marie began his career in an audio-visual production company, where he set up a first multimedia department to produce website content in 1996. He went on to join the 3 Suisses group in 1999. Later, in the early 2000s, at the age of 27, he set up his first company in Spain in the digital, CRM and e-commerce sector. He worked as an entrepreneur in the sector for 13 years before joining the GrandVision company as CRM and Digital Director.