SEPT 2023


Cédric DAROUSSIN, Marketing Director, Colissimo

Cédric DAROUSSIN, Marketing Director, Colissimo

Discover the interview of Cédric DAROUSSIN, Marketing Director, Colissimo

What are the main news, trends and innovations in your market or sector?

After two exceptional years with a strong growth of e-commerce between 2020 and 2021 linked to the health context, we observe a slowdown at the beginning of 2022 for the whole market: -5% of orders in the first half of 2022 vs. the first half of 2021. However, this trend should be put into perspective with the first half of 2022 32% higher than the first half of 2019*.

At the same time, e-commerce purchases have accelerated and this trend will continue over time. In 2021, 91% of French households received a parcel related to an e-commerce purchase (+3 pts vs. 2020). More online orders and therefore more packages received: the average number of packages received following an online purchase reached 26.3 parcels/year, i.e. 4 more packages than in 2020.  And more diversified parcels : 54% of households have purchased more than 6 different product categories (+2 points vs. 2020).**

This growth requires delivery companies to be responsive and constantly adaptable.

Moreover, this growth cannot be achieved without taking into account environmental and societal issues. French e-buyers are increasingly connected and committed to a more sustainable e-commerce.

Colissimo acts daily to reduce its carbon footprint. Since 2012, 100% of our deliveries are carbon neutral. Our challenge today is to decarbonize our business: sorting platforms with the latest environmental standards, optimized loading, soft delivery mode, partnerships with committed companies... Between 2013 and 2021, Colissimo has reduced its emissions per parcel by 32% and encourages the use of virtuous practices such as reusable packaging.

What are the characteristics of your solution and who is it aimed at?

Colissimo is the French leader in parcel delivery to individuals and an essential partner for the development of e-commerce in France.

We support e-merchants and retailers in their development, whatever their size.

Colissimo offers delivery anywhere in France, with a wide choice of home and away-from-home delivery methods with the largest network of collection points on the market (25,000 delivery points).

For e-buyers, the Colissimo offer also includes online tracking, email/SMS notifications and the possibility of choosing a re-delivery date or location in case of absence.

Colissimo also offers collection and return services to meet the expectations of e-merchants and improve the delivery experience, including :

  • Ship from store: this service allows a retailer to ship orders from its stores with an adapted collection service, on a regular or on-demand basis, and benefiting from all Colissimo delivery solutions.
  • The return from the mailbox: this exclusive service of La Poste allows e-buyers to simplify their returns, by sending them back directly from their personal mailbox, without having to move.

Finally, it is a simple and complete offer to International and Overseas, allowing you to access more than 220 destinations as well as 12 destinations in Overseas.

And to enable our customers to manage their business easily and independently, the Colissimo Box offers complete services: postage, tracking, customer relations, access to invoices, technical documents, news and advices, …

What will Paris Retail Week mean for your business this year?

Paris Retail Week is a must for the French e-commerce industry and for Colissimo! 

Every year, it's an opportunity for us to present our solutions, to exchange with our customers and partners, and to help new e-retailers in their business launch.

This annual event also allows us to evaluate the market, discover the latest trends and meet new players. Good ingredients to encourage innovation at Colissimo!

We are delighted to be able to welcome you to this show: please come and see us on the La Poste stand: Pavilion 4 - Stand B125.

See you soon.

More information:

You can now visit the Colissimo Box : Accueil | Colissimo (laposte.fr)


*Source: E-Kommerce Panel Kantar Worldpanel division

**Source: Colissimo 2021 Usage Panel -CSA