20.21.22
SEPT 2022

PAVILION 4
PARIS EXPO
PORTE DE
VERSAILLES

Conference programme 22 September 2022

Conference programme Thursday 22 September 2022

Discover the plenary conference programme on Thursday, September 22, 2022, including several mentoring sessions dedicated to #Logistics and #OmnichannelCommerce

[10:00 - 10:20] : FEVAD + KPMG INSIGHT STUDY

The circular economy at the heart of new e-commerce strategies
Géraldine CHEVALLIER, Director Business Development Consumer & Retail, KPMG

  

Géraldine CHEVALLIER
Director Business Development Consumer & Retail
KPMG

François-Xavier LEROUX, Partner, Lead Digital & Customer, KPMG

 

François-Xavier LEROUX
Partner, Lead Digital & Customer
KPMG

Increasingly mindful of their impact on the environment, and of their purchasing power too, consumers are adopting new behaviours. More than 70% of cyber-shoppers have now bought and/or sold a second-hand product. They are also increasingly likely to hire products rather than buy them. And when they shop for food, many of them are now turning to anti-waste sites.

Passing fad or fundamental shift? What is the impact of these new trends on the traditional market? How are e-commerce sites adapting to these new behaviours?

To answer these questions, FEVAD and KPMG conducted an unprecedented study on e-commerce and the circular economy; a preview of the results will be presented at this conference. This presentation will be followed by a round table with three major players who will share their vision on these new consumer trends, talk about their experiences, and tell us why and how we should respond to these new consumer expectations.

 

[10:20 - 11:00] : FEVAD + KPMG INSIGHT ROUND TABLE

Guillaume DARROUSSEZ, CEO, PETIT BATEAU

  

Guillaume DARROUSSEZ
CEO
PETIT BATEAU

Marc LOLIVIER, General Delegate, FEVAD

  

Marc LOLIVIER
General Delegate
LA FEVAD

Bernard OSTA, Chief Strategy Officer, VESTIAIRE COLLECTIVE

 

Bernard OSTA
Chief Strategy Officer
VESTIAIRE COLLECTIVE

Olivier THEULLE, Chief E-commerce et Digital Officer, GROUPE FNAC/ DARTY

 

Olivier THEULLE
Chief E-commerce et Digital Officer
GROUPE FNAC/ DARTY

More information to come

 

[11:00 - 11:30] : ZENDESK KEYNOTE

The era of interaction in the customer relationship: new uses of messaging and Whatsapp
Sophie PIETREMONT, Marketing Director, Southem Europe, ZENDESK

  

Sophie PIETREMONT
Marketing Director, Southem Europe
ZENDESK

Customers’ expectations have evolved in the past two years, and they now want to connect with businesses any time, anywhere, on their favourite channels.  Use of the Whatsapp channel leapt by 370% in 2021! We will look at the key figures in this trend, with illustrations drawn from our customers.

   

[11:30 - 12:00] : INFLUENCIA + URBAN SUBLIME INSIGHT

"Enlarge your vision"
Isabelle MUSNIK, Co-founder, INFLUENCIA

  

Isabelle MUSNIK
Co-founder
INFLUENCIA

Laetitia FAURE, Founder, URBAN SUBLIME

 

Laetitia FAURE
Founder
URBAN SUBLIME

Get a sneak preview of the retail trends for 2023 and of the business models of tomorrow.  

Regenerative retail, 24-hour retail, crypto-retail, meta-retail: or how brands are transforming their distribution points into strategic hotspots of experience.  

Dive into the future of retail with experts Laetitia Faure of Urban Sublime and Isabelle Musnik of Influencia who will bring us key examples from around the world. 

 

[12h00 - 12h30] : Overlapping perspectives - property backing brands

Claire DOLLEZ, Plenary Editorial Coordinator, PARIS RETAIL WEEK, et Editorial Consultant, A CONTENT STORY
Claire DOLLEZ
Hosted by :

Claire DOLLEZ
Plenary Editorial CoordinatorParis Retail Week,
and Editorial ConsultantA CONTENT STORY 

Didier DUCHÊNE, Directeur du patrimoine, Grand Magasin de la Samaritaine
Didier DUCHÊNE

 

Didier DUCHENE
Directeur du patrimoine
LA SAMARITAINE (SOCIETE FONCIERE)

The SIEC (the retail and commercial property professionals’ trade show), running in conjunction with Equipmag and Paris Retail Week, gives the floor to two iconic property companies to share their strategies, trends and innovations in support of brands. The two property companies will use this key moment to talk about the origins and design of the LVMH project for La Samaritaine, the retail offer they currently provide, and the transformation of the surrounding areas to turn them into living spaces in their own right.

 

[14:30 - 15:00] : SUPPLY CHAIN MENTORING

E-commerce, new consumer trends, CSR: the supply chain put to the test!
Claire DOLLEZ, Plenary Editorial Coordinator, PARIS RETAIL WEEK, et Editorial Consultant, A CONTENT STORY
Claire DOLLEZ
Hosted by :

Claire DOLLEZ
Plenary Editorial Coordinator, PARIS RETAIL WEEK,
and Editorial ConsultantA CONTENT STORY 

Grégory CHEKROUN, Logistics, Transport and Flow Director, GROUPE FNAC DARTY
Grégory CHEKROUN
Mentor :

Grégory CHEKROUN
Logistics, Transport and Flow Director
GROUPE FNAC DARTY

Vincent LEVY, Digital, Customer and Marketing Director, CORA

 

Vincent LEVY
Digital, Customer and Marketing Director
CORA

The uncertainty in global markets and the changes in consumption trends (rise of e-commerce, new customer expectations, consideration of engaged, sustainable choices, etc.) require the supply chain to be adapted. Faced with these new paradigms, what are the solutions for retailers? Constructing an agile, resilient and sustainable supply chain, developing new services and industrialising e-commerce operations are just some of their new challenges.

 

[15:00 - 15:30] : OMNICHANNEL COMMERCE MENTORING

Omnichannel strategy: focusing all our attention on the human factor  
Claire DOLLEZ, Plenary Editorial Coordinator, PARIS RETAIL WEEK, et Editorial Consultant, A CONTENT STORY
Claire DOLLEZ
Hosted by :

Claire DOLLEZ
Plenary Editorial Coordinator, PARIS RETAIL WEEK,
and Editorial ConsultantA CONTENT STORY

Bastien VALENSI, CEO & Founder, CABAIA
Bastien VALENSI
Mentor :

Bastien VALENSI
CEO & Founder
CABAIA

Vincent BERNARD, Chief Omnicanal Officer, PICWICTOYS

 

Vincent BERNARD
Chief Omnichannel Officer
PICWICTOYS

For traditional retail players and DNVBs alike, the strategy is the same when it comes to providing an optimal customer experience: to bring the on and off-line to life at the same steady pace. Achieving this poses a major challenge in terms of  getting employees on board for this journey, and making it the focus of everyone’s attention. Training, key messages, and the rest. Bastien Valensi and Vincent Bernard, "omnichannelers" to the core, will share their visions and best practices to help us move on from talking about it to taking action. 

  

[15h30 - 16h00] : KEYNOTE DATA MILK

The Future of e-commerce UX and AI
Peter SZALONTAY, CEO, DATAMILK

 

Peter SZALONTAY
CEO,
DATAMILK

More information to come

 

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