[10h30 - 10h40]: INTRODUCTION
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Arnaud GALLET, Director, Paris Retail Week |
[10h40 - 11h05]: INSIGHT HAVAS COMMERCE
| Vincent MAYET |
Description: One year on - How do retail professionals see the future ?
Store closures, the explosion of e-commerce, new consumer expectations, logistical and technological challenges... The Covid-19 crisis has profoundly changed the retail industry and forced its professionals to adapt. To what extent have they reshaped their models and how do they see the future?
The study provides a global overview of the retail industry and outlines its upcoming trends.
[11h05 - 11h35]: OPENING ROUND TABLE
 | Animated by: Martine FUXA, Editor in Chief, Ecommerce Mag | ||
 | Anne-Laure FELDKIRCHER | ||
 | Maud FUNARO |
| Cédric TARAVELLA
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Description: Retail professionals will comment on the results of the study and provide their insight into the market.
[11h35 - 12h00]: KEYNOTE NRF
 | Matthew SHAY
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Description: State of retail in the United States.
During this crisis, which sectors have experienced strong growth and which sectors have been put in difficulty but are recovering today ? Matthew will also focus on how the consumer has changed.
[12h00 - 12h30]: KEYNOTE SQUARE
 | Daniel NICOLAS, sales manager SQUARE | ||
Description: How the pandemic supercharged omnichannel retail
The pandemic accelerated the adoption of digital payments and commerce tools around the world. Driven by restrictions to in-person selling and shoppers wanting to limit social contact, accepting digital forms of payments and orders has gone from being nice to have to a must have, for businesses of all types and sizes. In this keynote, Daniel Nicolas will discuss the transition Square has seen its sellers take to pivot to an omnichannel business model, in response to restrictions and customers evolving expectations. Square will also provide insight into what retail businesses are investing in, what trends are here to stay and how retailers can future-proof their business.
[12h30 - 13h00]: NEW PAYMENTS MENTORING
 | Claire DOLLEZ, Plenary Editorial Coordinator, Paris Retail Week / / Editorial Consultant, A CONTENT STORY | ||
 | Julien LEPEUT
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Description: Impacts of PSD2 on fraud and customer journeys: when strong authentification forces merchants and fraudsters to adapt.
Since 15 May 2021, digital card transactions need to comply with a new Payment Services Directive (PSD2) that requires a strong, quasi-systematic payer authentication. This process of double authentication of the consumer at the time of purchase aims to fight fraud and includes some major changes professionals must implement. New rules have emerged as the role between merchants and issuing bank changes, and as banks and payment actors are held to an obligation of results in terms of fraud rate. As for fraudsters, they adapt their attack scenarios to bypass strong authentication.
[13h00 - 13h30]: KEYNOTE KLARNA
 | Eric PETITFILS, Commercial Director, KLARNA | ||
Description : France facing changes in e-commerce
France is one of the largest e-commerce markets in Europe. French consumers are gradually adopting new uses, but less quickly than their European peers. So what do French consumers expect from merchants to buy online? What are the opportunities for traders in general and during the holiday season in particular?
[13h30 - 14h00]: KEYNOTE PRESTASHOP
 | Alexandre ERUIMY, CEO, PRESTASHOP | ||
 | Nicolas RATEAU, VP Midmarket, PRESTASHOP | ||
 | Anne Lorène LUCCIONI, Marketing and Digital Director, DUCASSE PARIS | ||
 | Argentine SERRES, Product Owner, LE CHOCOLAT ALAIN DUCASSE | ||
Description: Chocolat Ducasse, the secret recipe for double-digit growth
Double-digit growth for an omnichannel business in times of Covid, myth or reality? Find out how the teams of the most starred chef in the world have succeeded in making the boutique 'Le Chocolat Alain Ducasse' a benchmark in its market in France and internationally.
On the agenda for this 30-minute session, market consolidation and acceleration in deployment abroad. In particular, we will address the issue of optimizing web performance for a smoother user and employee experience.
[14h00 - 14h30]: DATA MENTORING
| Claire DOLLEZ, Plenary Editorial Coordinator, Paris Retail Week / / Editorial Consultant, A CONTENT STORY | ||
 | Elina HAKOBYAN ROETYNCK |  | Jeoffrey JOUANNET, VP Care & Retention, JAPHY |
Description: How to build a customer experience strategy with customer relations data?
Intuition can quickly become the enemy of your customer experience. For a business to be customer-centric, it must first and foremost be data-centric. Learn how to build a solid foundation for your customer experience by leveraging new sources of data in customer relations.
[14h30 - 15h00]: PRICER KEYNOTE
 | Gilles GAGNIER, Deputy Managing Director, PRICER | ||
 | Guylène RIERA COCHU, Administrative and financial director L’entrepôt du Bricolage | ||
Description: Electronic labels: a vector for productivity in stores.
In-store teams operate on all fronts: providing information to customers, restocking shelves, preparing Click& Collect orders, checking product availability. Far more than a vehicle for displaying prices, electronic labels are a 360° form of assistance which simplifies life for in-store teams and increases productivity. They provide crucial information such as stock availability and upcoming delivery dates. Their QR codes make them an essential tool for saving time, particularly in identifying the locations of products to be placed on the shelves or collected for online orders. Pricer and l’Entrepôt du Bricolage share their experience in improving teams’ productivity and quality of work.
[15h00 - 15h30]: SCHNEIDER ELECTRIC KEYNOTE
 | Marine PETRY,Global Sub-segment Manage,Schneider Electric | ||
 | Jean-Baptiste LEGER, Directeur Sustainability, Lidl France | ||
Description: Efficient, sustainable retail: LIDL’s digital transition
Sustainable Development is currently a key concern, and one of the pillars of Corporate Social and Environmental Responsibility. The digitalisation of businesses and the use of the data linked to their operations allow them to optimise their performance, in terms of both energy and operations. Join us to hear about the experiences of our client’s supermarket chain, and the solutions put in place to improve the energy efficiency of their stores and warehouses.
[15h30 - 16h00]: AGILE CUSTOMER JOURNEY MENTORING
| Claire DOLLEZ, Plenary Editorial Coordinator, Paris Retail Week / Editorial Consultant, A CONTENT STORY | ||
 | Guillaume LACHENAL | ||
Description: Customer journey: how to find the right balance between on and offline?
Digital solutions help us recreate the online customer experience in-store. That means providing real-time information on products, inventory, and shipments, thus allowing businesses to offer a fluid, seamless journey that is as personalized as possible according to the desires and sensibilities of its customers.
Yet they sometimes have limits because they are considered too intrusive by the latter.
How can we find the right balance between "gadget" solutions that digital can offer and options that truly improve the customer's experience and journey in order to better understand the contact opportunities (transactional or experiential) and to give humans (salesperson) back the real role of a value-added advisor?
[16h00 - 16h30]: KEYNOTE - CREDIT AGRICOLE
 | Hosted by: Nicolas CAILLEUX, Responsable Développement marketplace et établissement, CREDIT AGRICOLE PAYMENT SERVICES | ||
 | Marc MARANZANA - CEO - My Living Bloom | ||
Description: Choosing a payment service provider for a marketplace/ Criteria that can make a difference
When planning to create a marketplace, choosing a payment service provider is not only a regulatory constraint but also a development opportunity. In order to compare the players and the services offered, a business has to not only consider the "classic" criteria such as price, functionalities and completeness of the service provided, but also criteria more specific to this type of activity. Discover the importance and benefits of modular solutions, the advantage of working with providers who handle retail accounts and equip them with payment solutions, and the attention you need to pay to the scalability of the offering and your partner's level of compliance and security.
[16h00 - 16h30]: KBRW KEYNOTE
 | Carolina PEREZ, Customer Success Manager, KBRW
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 | Amélie DUPUIS, Ecommerce logistics project, MONOPRIX
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Description: KBRW X Monoprix: improving stores’ omnichannel performance with the picking solution (in-store).
As part of the digital and omnichannel transformation of its stores, Monoprix wishes to improve its e-commerce order preparation operations in-store, and has called on KBRW to modernise its tools in response to the brand’s present-day challenges. The Kbrw solution combines a robust, high-performance back office with an optimised picking solution tailored to the business processes of each Monoprix store, significantly increasing productivity.