19.20.21
SEPT 2023

PAVILION 4
PARIS EXPO
PORTE DE
VERSAILLES

19.20.21
SEPT 2023

PAVILION 4
PARIS EXPO
PORTE DE
VERSAILLES

Sponsor
Conference programme 21 September 2022

Conference programme Wednesday 21 September 2022

Discover the programme of the plenary conferences on Wednesday, September 21, 2022, including the mentoring sessions dedicated to #Data; #NewPayments and #AgileCustomerJourney

[10:00 - 10:30] : DATA MENTORING

Data and AI:  what governance and strategy for the future ? 
Claire DOLLEZ, Plenary Editorial Coordinator, PARIS RETAIL WEEK, et Editorial Consultant, A CONTENT STORY
Claire DOLLEZ
Hosted by :

Claire DOLLEZ
Plenary Editorial CoordinatorPARIS RETAIL WEEK,
and Editorial Consultant, A CONTENT STORY 

Samir AMELLAL, CDO, AUCHAN
Mentor :

Samir AMELLAL
Chief Data Officer
AUCHAN

In recent years, the impact of digital technologies on retail has been considerable; what will be the impact of Data and AI? In this context, digital natives have imposed high standards of customer experience. Will the traditional retail companies manage to find their niche in this competitive quest for experience, which requires mastery of Data and AI? With robotisation becoming more and more efficient, and the retail sector being one of France’s biggest employers, will AI replace some retail jobs?

  

[10:30 - 11:00] : KLARNA KEYNOTE

“How the customer experience is reinventing itself in response to the demands of new generations of shoppers"

Eric PETITFILS, Head of Partner Success, KLARNA FRANCE
Eric PETITFILS

  

Eric PETITFILS
Head of Klarna France
KLARNA

Customer behavior has changed rapidly. As the recent COVID-19 experience demonstrates, the way they buy and use goods and services has been disrupted on a global scale.

Today, many of these trends will remain entrenched for the long term, shaped and reinforced by the expectations of new generations of shoppers... What are these important underlying trends that brands and retailers must master in order to meet these new shopper demands?

 

[11:00 - 11:30] : NEW PAYMENTS MENTORING 

Payment: a memorable shopping experience
Claire DOLLEZ, Plenary Editorial Coordinator, PARIS RETAIL WEEK, et Editorial Consultant, A CONTENT STORY
Claire DOLLEZ
Hosted by :

Claire DOLLEZ
Plenary Editorial CoordinatorPARIS RETAIL WEEK,
and Editorial ConsultantA CONTENT STORY 

 

Pierre DEUWELS, Head of payments and anti-fraud, KIABI
Mentor :

Pierre DEUWEL
Head of payments and anti-fraud
KIABI

Once perceived as a point of friction, the payment stage has now become a genuine vector of growth for sellers. Dematerialisation, security and in-store events are some of the many levers used to stimulate sales and offer a memorable shopping experience.

  

[11:30 - 12:00] : CHECKOUT.COM KEYNOTE

Navigating the new world of retail
Ingrid LETHU, Vice President Sales France & Italy , CHECKOUT.COM

 

Ingrid LETHU
Vice President Sales France & Italy  
CHECKOUT.COM

Fabrice PREVOT, Sales Director France, CHECKOUT.COM

 

Fabrice PREVOT
Sales Director France
CHECKOUT.COM

As the world tries to recover from the health and economic crisis caused by the COVID-19 pandemic, new threats are emerging. Consumers and retailers face pressures related to supply chain disruptions, rising energy costs and geopolitical uncertainty, to name a few. Navigating this new reality can be challenging, but the right strategies can help you mitigate the risks and maximize the opportunities available.

In this keynote, we will discuss the four main trends observed in France:

1. Rising prices are affecting shopping habits as consumers prioritize finding good deals

2. Consumers are exploring new shopping channels to save money

3. The competitive landscape is more intense than ever

4. Consumers are concerned about online security

  

[12:30 - 13:30] : PARIS RETAIL AWARDS CEREMONY

The objective of this competition is to identify promising players and innovations that provide effective answers to the problems faced by e-merchants, retailers and more generally brands.

9 categories are honored to reward the best e-commerce and connected commerce solutions, including a special "Rookie of the Year" award and a "Jury's Favorite" award.

 

[14:00 - 14:30] : BURGER KING KEYNOTE

"An evolving consumer, galloping inflation": what strategy to adopt?

Alasdair MURDOCH, CEO, BURGER KING
Alasdair MURDOCH

  

Alasdair MURDOCH
CEO
BURGER KING

During this keynote Alasdair MURDOCH, CEO, BURGER KING will share the group's sustainability strategy for the food and beverage sector. He will tell us what he has seen in terms of consumer habits following COVID-19, environmental issues and delivery. He will also review the marketing strategies implemented by the restaurant chain to deal with a new world and consumer? Finally, he will tell us how with the acceleration of digitalization, companies have adopted new strategies to stay in the race.

   

[14:30 - 15:00] : PAYPAL KEYNOTE

Between new consumer expectations and technological innovations, how retailers can prepare for the future

Francis BAREL, Director, PAYPAL FRANCE

  

Francis BAREL
Director
PAYPAL FRANCE

Didier SANZ, Editorial consultant, former journalist at LE FIGARO

 

Didier SANZ
Consultant éditorial, ancien journaliste
FIGARO

The past two years have brought many milestones - causing a significant acceleration in the emergence of new buying behaviors. But the retail industry was already in the midst of a transformation. What has driven this change and how will retailers continue to adapt to the new commerce trends of tomorrow?

Whether it's responsible commerce, shaped by engaged consumers, the rise of "re-commerce" (resale services), the emergence of new currencies and payment methods, or the increased reliance on cross-border online shopping - many trends are transforming and shaping the retail landscape of today and tomorrow.

Join Francis Barel, Director of PayPal France, to decipher together the latest trends and perspectives.  This fireside chat will be moderated by Didier Sanz, Editorial Consultant, former journalist at Le Figaro.

  

[15:00 - 15:30] : CA PAYMENT SERVICES KEYNOTE

Payment initiation: optimization and simplification of the customer journey and management
Nicolas CAILLEUX, Payment Institution and Marketplace Development Manager, CREDIT AGRICOLE PAYMENT SERVICES

 

Nicolas CAILLEUX
Payment Institution and Marketplace Development Manager
CREDIT AGRICOLE PAYMENT SERVICES

Bruno VAN HAETSDAELE, Président et Cofondateur, LINXO

 

Bruno VAN HAETSDAELE
President et Co-Founder 
LINXO

Stéphane CHEMIER, Sales Director, VOXPAY

  

Stéphane CHEMIER
Sales Director
VOXPAY

Are you an e-merchant or retailer? Are you looking for solutions to increase your sales, improve your conversion rate or simplify the management of your business?

The new payment services can help you! Find out more about payment initiation, how it works, what it's used for and the benefits you can gain by offering this new payment service to your customers.

 

[15:30 - 16:00] : AGILE CUSTOMER JOURNEY MENTORING

How can you express your brand at every stage of the customer journey when you are a pure player? 
 
Claire DOLLEZ, Plenary Editorial Coordinator, PARIS RETAIL WEEK, et Editorial Consultant, A CONTENT STORY
Claire DOLLEZ
Hosted by :

Claire DOLLEZ
Plenary Editorial CoordinatorPARIS RETAIL WEEK,
and Editorial ConsultantA CONTENT STORY 

Alice HAGGER, Head of Global Brand Strategy and International Activation, MADE.COM
Alice HAGGER
Mentor :

Alice HAGGER
Head of Global Brand Strategy and International Activation
MADE.COM

Tessa NORTON BICARD, Head of brand, TYPOLOGY

  

Tessa NORTON BICARD
Head of brand
TYPOLOGY

Upper funnel, lower funnel and post-purchase are now key stages in the customer journey in an international environment.Alice Hagger and Tessa Bicard will share their experiences of implementing them and will address a variety of topics around branding: influence, events, customer data, marketplace, and more.All viewed from the perspective of a number of markets and cultures.

 

[16:00 - 16:30] : EASYENCE KEYNOTE

Retail Media: How to reconcile the interests of brands, retailers and consumers?

Carole WALTER, Managing Director, EASYENCE

  

Carole WALTER
Managing Director
EASYENCE

Retail Media seduces by its profitability perspectives for the retailer and performance for the brands. However, the basis of a retailer's profitability is the relationship of trust and service that it maintains with consumers. How to include brands in this strong relationship, while protecting it? How can we promote the right products so that retailers, brands and consumers all benefit?

 

[16h30 - 17h00] : ROUND TABLE

"How is trade doing in the world?"
Jacques CREYSSEL, President, Fédérations of International Retail Associations, FIRA

 

Jacques CREYSSEL
President, General Delegate, Fédération du Commerce et de la Distribution
FIRA

Matthew SHAY, President & CEO, National Retail Federation (NRF)

 

Matthew SHAY
President & CEO 
NATIONAL RETAIL FEDERATION (NRF)

Paul GREENBERG, CEO, NATIONAL ONLINE RETAIL ASSOCIATION (NORA) AUSTRALIENNE

Paul GREENBERG
CEO 
NATIONAL ONLINE RETAIL ASSOCIATION (NORA) AUSTRALIAN

Today, commerce is at the heart of several major changes, in particular those of the digital transformation and the ecological transition. The need for investment has never been greater, and this in a context where commerce has also had to deal with multiple crises over the past several years.

Jacques Creyssel, Matt Shay, and Paul Greenberg will present their analysis of the current situation and the outlook for trade, both globally and nationally, in a roundtable discussion in English.

 

[17:00 - 17:30] : STORYBLOCK KEYNOTE

The Originals Renault Originals Museum and eShop – The story of a unique digital experience built with headless CMS
Philippe BRUNOT, Account Executive, STORYBLOCK

 

Philippe BRUNOT
Account Executive
STORYBLOCK

David OUANOUNOU, Associate Director, RAZORFISH

 

 

David OUANOUNOU
Associate Director
RAZORFISH

 

David VETTESE, CTO, RAZORFISH

 

David VETTESE
CTO
RAZORFISH


 

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